Shipping & Returns
We will do our best to get your order sent out within 3 working days of purchase.
After that, shipping times can vary but would usually be 2-3 working days.
These shipping times are estimates and are based on the Royal Mail's guidance. If you still haven't received your order after 2 weeks, please get in touch.
Please remember that we are an entirely volunteer based organisation so it may take slightly longer than normal at times.
If you need your order to arrive urgently, let us know and we'll try our best to make it happen.
Return & Exchange Policy
You got your order, but you've decided you'd like to return it. No problem! All you need to do is send it back in new condition within 30 days of delivery (we do ask that you cover the return postage).
When it arrives back with us, we'll process it and then offer you the choice of a refund or replacement. If you'd like a refund, we'll send it through within 30 days of receipt, to whichever payment type you used on the order.
To return your order:
Package it up securely so it doesn't get damaged in transit.
Wait for an email from us - telling you the return address..
Post it back to us and make sure you fill in and include the Original Packing Slip.